Guest Services

Excellent guest services start at the time of booking, long before they even arrive. We offer an individualized, comprehensive, and interactive booking system with a real-time calendar which makes booking easy and problem free. All our vacation homes are described in detail and presented with multiple meaningful photos. All costs are disclosed at the time of booking; there are no hidden fees or surprises on arrival. We only rent houses that we personally manage and oversee and take pride in offering highest standards in cleanliness and functionality.

Our guests come from around the globe; Florida, especially the wonderful beaches here on the West coast, invite guests from the U.S., Canada, Germany, Austria, Switzerland, Great Britain, and from all around Europe including Scandinavia and the Eastern European States. All written information is therefore available in English and German language; our vacation home manual, an overview about how to handle things in and around the home and what do to in the area, is also available in French. Our guests also receive an individual “Points of Interest Guido” email 14 days prior to arrival to assist with trip-planning.

Rent may be paid in cash, or Cashier’s Check (guests from the U.S. and Canada) at time of check-in or per wire transfer via TransferWise. A security deposit is due at time of signing the rental contract and will be credited back to the guest’s credit card account shortly after departure. We will personally conduct a check-in at the vacation home on the day after guests arrive to answer all questions and explain how everything works; this is also a good time to answer inquiries about local restaurants, events, and sightseeing-highlights in the area. A check-in protocol is provided to document that everything met the guests’ expectations at the time of arrival. We are of course available per phone for questions during their stay and around the clock in case of an emergency. We will also be there at the time of check-out.

We strive to make our guests happy by providing a flawless, neat and clean vacation home for them; we and are proud to say that many of our guests return year after year because they fell in love with “their” vacation home and feel like coming home every time they come back.

This post is also available in: German

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